Privacy Policy

The information collected depends on how you use Casino Extreme and the services available to you. We may receive information directly from you, automatically from your device or browser, and from service providers that help us operate the website. We aim to collect information that is reasonably connected with operating the account, providing services, protecting players and meeting applicable obligations.

Account and contact information

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and other information needed to establish and maintain your player account. We may also keep records of communications with you, including questions, complaints, requests and support conversations. If you provide information through a form, message or account setting, that information may be associated with your account.

Identity and verification information

To protect players and the website, we may request information or documents used to confirm identity, age, account ownership or other eligibility requirements. These may include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Verification information is handled for account security, fraud prevention, responsible operation of the service and compliance with applicable obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, game activity, account balances, payment methods and related transactions. Payment processing may be provided through specialist payment providers. Where a payment provider processes payment details directly, its own privacy terms may also apply. We may retain transaction references, status information and other records needed to reconcile payments, respond to enquiries, investigate suspicious activity and meet record-keeping requirements.

Device, usage and cookie information

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session activity, referral information and dates or times of access. We may also use cookies and similar technologies to remember preferences, keep the website functioning, understand usage and support security.

Casino Extreme uses personal information for purposes connected with providing, securing and improving the website and its services. Depending on the circumstances, information may be used to:

• Create, maintain and administer player accounts.
• Process deposits, withdrawals and other account transactions.
• Provide games, account features, customer support and requested information.
• Confirm identity, age, account ownership and eligibility to use the services.
• Carry out security, anti-fraud, anti-money-laundering and other risk checks.
• Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
• Monitor the performance, reliability and security of the website and related systems.
• Personalise website functions and remember selected settings.
• Send service messages about accounts, transactions, security, policy changes and important operational matters.
• Send marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Understand website use, prepare statistics and improve products, content and customer support.
• Meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

We may also use information to protect the rights, property, safety and legitimate interests of players, Casino Extreme and other people. Where information is used for more than one purpose, those purposes may overlap. For example, transaction information may be needed both to process a payment and to prevent fraud.

Some information is necessary for us to provide an account or complete a requested transaction. If you do not provide information that is reasonably required, we may be unable to create or maintain an account, complete a transaction, provide support or allow continued use of particular services.

Marketing communications

If you agree to receive marketing, we may use your contact details to send information about website features, promotions, news or other relevant offers. You can withdraw consent or opt out of marketing at any time by using the unsubscribe option in a message, changing available account preferences or contacting us at support@casinoextreme-aud.com. Withdrawing marketing consent will not affect service messages that are necessary for account administration, security or transactions.

We may share personal information where reasonably necessary to operate the website, provide services, protect players or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support partners, security and fraud-prevention services, professional advisers and auditors. Information may also be provided to government or enforcement bodies where required or permitted.

These service providers should only receive information appropriate to their role and may be subject to confidentiality, security or contractual requirements. Information may be processed by service providers in Australia or other countries, depending on the systems and providers used to operate the website. Where information is handled overseas, reasonable steps may be taken to support appropriate protection and lawful handling.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, device, network or online transmission can be guaranteed to be completely secure.

You should protect your account credentials, avoid sharing passwords, use a secure device and notify support promptly if you suspect unauthorised account activity. We may take reasonable steps to verify the identity of a person requesting account information before making a disclosure.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Casino Extreme may use necessary cookies to support login, security, navigation and core website functions. Other cookies may help remember preferences, understand website traffic or improve content and performance. Some features may not work correctly if necessary cookies are blocked.

You can manage or delete cookies through your browser settings. Browser controls differ, so refer to your browser’s help information for instructions. Changing cookie settings does not necessarily remove information already collected or affect every technology used by the website.

How long information is kept

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The applicable retention period may vary according to the type of information and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational limitations. Deletion may not be immediate where information is held in backups, must be preserved for an ongoing enquiry or is required for legal or security purposes.

Depending on your circumstances and the law that applies, you may have rights in relation to your personal information. These may include asking for access to information we hold about you, requesting correction of information that is inaccurate or out of date, asking for deletion of your information where retention is not required, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact us at support@casinoextreme-aud.com. Please describe your request clearly and provide enough information for us to understand what you need. You may make a request about your own information only, unless you are authorised to act for another person.

We may need to verify your identity or account ownership before responding, particularly where the request involves sensitive information or account security. This is intended to help prevent unauthorised access and protect your information. We will consider and respond to requests within a reasonable period and in accordance with applicable requirements.

A request may be limited or refused where we are entitled or required to keep information, where responding could affect another person’s privacy or security, or where the request is not legally available. If information is deleted or access is restricted, some website functions or account services may no longer be available.

Accuracy and your responsibilities

Please provide accurate information and keep account details up to date. If your circumstances change, update the relevant information through the available account tools or contact support. You should not provide another person’s personal information unless you are authorised to do so. We may ask for additional information when needed to check the accuracy of a request, prevent misuse or protect an account.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website and will apply from the date shown or otherwise indicated. We encourage you to review this page periodically. If a change is significant, we may provide an additional notice through the website or by an appropriate account communication.