Responsible Gaming

Gambling outcomes are based on chance. No strategy, system or pattern can guarantee a win, and past results do not determine future results. You should expect that you may lose the money you spend on gambling. Never treat gambling as an investment, a source of income or a reliable way to improve your financial position.

Before you play, decide how much time and money you are comfortable spending. Consider this amount an entertainment expense, in the same way as money spent on a meal, film or other leisure activity. Once your planned limit has been reached, stop playing. Do not add more funds simply because you have lost money or because you believe a win is due.

Practical ways to stay in control

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household expenses, bills and savings.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not chase losses by increasing your stakes or continuing for longer than planned.
• Keep a personal record of your deposits, withdrawals, wins, losses and playing time.
• Use available account controls, breaks or exclusions when you feel that gambling is becoming difficult to manage.

A break can help you reassess your habits before they become a problem. If gambling no longer feels enjoyable, or if you regularly play for longer or spend more than intended, stop and consider speaking with someone you trust or a qualified support professional.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you may not notice the change immediately. You do not need to wait for a crisis before seeking help. Early support can make it easier to regain control.

Possible warning signs

• Spending more money or time gambling than you originally planned.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Trying to win back losses by gambling again, often with larger amounts.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, missing payments or using money needed for rent, food, bills or other essentials.
• Gambling to escape sadness, stress, loneliness, boredom or other difficult feelings.
• Arguing with people close to you about gambling or withdrawing from usual activities.
• Neglecting work, study, family responsibilities, sleep or personal care.
• Feeling guilt, shame, hopelessness or distress after gambling.

One warning sign does not provide a diagnosis, but it is a useful reason to pause and review your behaviour. Be honest with yourself about the effect gambling is having. Talking openly with a trusted person can reduce the pressure of dealing with concerns alone.

If gambling is causing serious financial or emotional distress, seek professional assistance from a gambling support service, counsellor, doctor or other qualified health professional in Australia. If you or someone else is in immediate danger, contact the appropriate emergency service. Do not use gambling to cope with a mental health crisis.

Depending on the services available on your account, Casino Extreme may provide controls designed to help you manage gambling activity. These can include deposit limits, loss or wagering limits, session reminders, reality checks, time-outs and self-exclusion. Read the information shown with each control carefully, including when a change takes effect and whether it can be changed or cancelled.

Limits and cooling-off periods

A limit should be selected before gambling begins and set at an amount that does not affect your essential needs. A cooling-off period or temporary break can be useful when you want time away from gambling without making a longer-term decision. During a break, do not attempt to bypass the restriction by creating another account or using another person’s account.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a chosen period or indefinitely. If you request self-exclusion, provide accurate information and follow the instructions provided for your account. Do not open another account, ask another person to place bets for you or otherwise try to avoid an exclusion. If you believe you need support to stop, consider contacting a specialist gambling service as well.

Account and payment safety

• Use only your own account and payment methods.
• Keep your login details private and do not allow another person to gamble through your account.
• Review account activity and transaction records regularly.
• Keep personal spending money separate from funds used for entertainment.
• Contact the relevant support channel if you notice activity you do not recognise or if you need help applying a safer gambling control.

Safer gambling controls are designed to support your decisions, but they cannot remove all risk. The most effective approach is to combine account tools with realistic personal limits, regular breaks and honest conversations about your gambling.

Casino Extreme aims to provide clear responsible gaming information and to promote gambling as a leisure activity. We may use account information and activity indicators to identify behaviour that may suggest gambling harm, where permitted by applicable requirements. We may contact you about safer gambling options or take appropriate steps to support account restrictions. These measures are not a substitute for personal responsibility or professional advice.

You are responsible for making sure that gambling is lawful for you, that the information on your account is accurate and that you meet all applicable age and eligibility requirements. People under the legal gambling age must not use gambling services. Do not provide access to your account to a child or any other person who is not permitted to gamble.

Use device settings, payment controls and household safeguards to reduce unintended access where appropriate. If you share a device or payment method with other people, take care to protect your account and financial information. Responsible gaming also includes respecting any limits or exclusions you have chosen and asking for help as soon as you feel those controls are not enough.

Getting help

If you are concerned about your gambling, speak with a trusted family member, friend, counsellor, doctor or qualified gambling support provider in Australia. Support is available for people who gamble and for family members or others affected by gambling. You can ask for help even if your losses are small, even if you are unsure whether there is a problem and even if someone else has asked you to seek support.

For account-related questions, use the support options available through Casino Extreme. Do not include unnecessary financial or personal information in a public message. Our responsible gaming information is general and does not replace financial, legal, medical or psychological advice. If gambling is affecting your safety, wellbeing or ability to meet essential commitments, stop gambling and seek appropriate professional assistance.

Please review this page regularly and make responsible gaming part of every gambling decision. Set a limit, take a break when needed and ask for support early.